1. What types of personalised gifts do you offer?

Answer: We offer a wide range of personalised gifts, including custom stationery, back-to-school items, holiday gifts, birthday presents, and event keepsakes. Our products can be customised with names, messages, and other personal touches to make your gift truly unique.

2. How do I personalise my order?

Answer: Personalising your order is easy! Simply select the product you want, and you'll see options to add names, dates, or special messages during the checkout process. If you have specific customisation requests, feel free to contact us, and we'll do our best to accommodate them.

3. How long does it take to receive my personalised order?

Answer: Since each item is custom-made, processing times can vary. Typically, orders are processed within 5 business days, and shipping times depend on your location. We recommend placing your order in advance, especially during peak seasons like holidays, to ensure timely delivery.

4. Can I see a preview of my personalised item before it’s made?

Answer: We strive to create exactly what you envision, but currently, we do not offer previews before production. However, you can provide specific instructions or details in the customisation notes, and we will do our best to match your request.

5. What if I need to make changes to my order after it’s placed?

Answer: If you need to make changes to your order, please contact us as soon as possible. We can accommodate changes if the order has not yet been processed. Once production begins, changes may not be possible, but we’ll do our best to assist you.

6. Do you accept returns or exchanges on personalised items?

Answer: Due to the custom nature of our products, we generally do not accept returns or exchanges on personalised items unless there is a defect or error on our part. If you encounter any issues with your order, please contact us, and we’ll work to resolve it promptly.

7. Can you create custom designs for my event or special occasion?

Answer: Absolutely! We love working on custom projects for special occasions. Whether it's a unique design for a wedding, corporate event, or any other celebration, please reach out to us with your ideas, and we’ll collaborate to bring your vision to life.

8. How do you ensure the quality of your products?

Answer: Quality is at the core of everything we do. We carefully select materials and meticulously craft each item to ensure it meets our high standards. Every product is inspected before shipping to ensure you receive only the best.

9. Do you offer gift wrapping or special packaging?

Answer: Some of our items come gift-wrapped as part of the product itself, but we currently do not offer additional gift wrapping services. However, if you have a special request or requirement, we’re happy to discuss options with you. Just reach out to us directly, and we’ll do our best to accommodate your needs. We may consider offering this service more broadly in the future.

10. Where do you ship, and how much does shipping cost?

Answer: We ship across the UK, and shipping costs are calculated based on your location and the size of your order. During checkout, you’ll see the shipping options and costs available for your order. We also offer local collection from our premises in Wimborne, Dorset.